1.3 Keyboard shortcuts for your Dworkin Helpdesk

Dworkin helpdesk lets you perform repetitive tasks quickly by using keyboard shortcuts. These shortcuts can be used to navigate your way around your Helpdesk easily and work with tickets.

You can use these shortcuts with a standard 101/102-Key or Natural PS/2 Keyboard.

Quick Tip: You can pull up the entire list of shortcuts available in Dworkin Helpdesk by hitting the “?” key.

Shortcuts to navigate between tabs:

Shortcuts to use within the tickets tab

These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in the ticket list.

The current position of the cursor is indicated by the colour band that depicts the ticket priority (shown below)

You can navigate within the ticket list using the following shortcuts:

Once a ticket has been selected, you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself

Shortcuts to use within the ticket view

Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its property.

Common shortcuts for the Tickets,Problems/Changes/Releases tab

These shortcuts can be used when you are on the Tickets, Problems, Changes or the Releases tab.

You can disable keyboard shortcuts for your account by clicking on your profile picture in the top right corner and toggling off the switch next to Keyboard Shortcuts.