2.6 Attaching CIs

Most issues that customers raise tickets for pertain to a specific device.  If you can add information about the device within the ticket, it makes it easier to track the impact, past issues etc.

This is where Dworkin’s highly integrated Asset Management comes in. You can actually link the exact Configuration Item (CI) to the ticket. Here’s how you do this.


1. Click on the CI button under the ticket description and then click Associate a CI.



 2. Select the items category from the dropdown menu or search for its name.


3. Select the item from the list and click Submit.

When the CI is linked to the ticket, the ticket gets added to the list of requests for the CI in the database.