2.10 Forwarding tickets

Sometimes you might need to involve a third party vendor or someone outside your team on a ticket. Dworkin Helpdesk lets you forward tickets to any email address right from within the ticket. Any subsequent replies from the recipient get added as a private note in the ticket.

1. From the ticket’s detailed view, click on the Forward button.

2. Enter the To email address and add any additional message if required.

3. If  you’d  like  to  attach  a  file  from  your  computer  or  dropbox  account,  click  on  the corresponding button and select the file. Once done, press Forward.