2.11 Following tickets and adding watchers

There may be occaisions when you want to follow the progress on a ticket, even if it’s assigned to another agent in your team. In Dworkin helpdesk, you can ‘watch’ specific tickets and even add your fellow agents as watchers.

If you’d like to add yourself as a watcher on a ticket, go to it’s detailed view and click the star icon from the top navigation pane. Then click in the Add agents field and select ‘Me’. To add a fellow agent, select their name from the list.