2.13 Execute scenario automations

Scenario Automations let you carry out a bunch of pre-set updates to a ticket with a single click.

It is especially helpful in case of recurring scenarios where you have to carry out the same series of tasks every time.

Dworkin Help desk admins can create scenario automations from the admin console.

1. To execute an automation, go to the ticket’s detailed view, click on the More button in the top-right corner and choose Scenarios from the drop-down menu.

2. In the window that pops up, hover over and click the Execute button next to the scenario you’d like to run.