3.1 Creating problems

In section 2.19, we discussed the process of creating a problem from a ticket’s detailed view. If no incidents have been reported for a problem yet, you can create a fresh problem.

The process of identifying significant problems by analysing incident records and data collected by other IT Service Management processes is called Proactive Problem Management.

1. To  create  a  new  isolated  problem,  click  on New in  the  top-right  corner  and  select Problem.

2. Fill the form to create the problem and click on Save.