3.2 Adding incidents to a problem

Understanding the impact of a problem becomes way easier if you can see all the incidents caused by it. And linking tickets to a problem is extremely easy:

1. From  the  problem’s  detailed  view,  click  on  the Incidents button  below  the  problem description. If no incidents are linked to the change, click on Link new. (If there are incidents attached to the problem already, click on Link to Incidents).

2. In the ticket list that pops up, select the ones you’d like to link to the problem and click on Link.

The linked tickets will be displayed under the Incidents button. If you need to detach an incident later, hover over it and click the ‘minus’ sign next to it. Then click on Detach.