3.6 Linking problems with changes

The permanent solution to a problem might involve bringing about a change. Some problems might  call  for  a  major  change,  like  replacing  a  server,  etc.  While other problems might be resolved by simply installing a specific update or a service pack.

You can link problems with an existing change or create a new one from the problem’s detailed view.

1. To create a new change for a problem, click on the Change button at the top and select

 New Change.

2. Fill the form to create the change and click on Submit.

3. To link an existing change, click on Change and select Existing Change. Then select the change from the list and click on Link.