4. Working with changes

A  change  is  essentially  an  addition,  modification  or  removal  of  anything  that  can  affect  IT Services. The scope should include changes to all architectures, processes, tools, metrics and documentation, as well as changes to IT services and other CIs.

Changes  can  be  standard  (low-risk,  pre  authorized  or  recurring  changes)  or  non-standard (emergency changes).

Once a change is requested for, elaborate planning is required for its execution. And just in case everything does not go as smoothly as planned, having a backout plan helps you stay prepared.

Let’s see how Change Management works in Dworkin helpdesk.