4.2 Adding problems to a change

Once a change is requested for, adding all the problems that triggered it helps add context to the request. If the change request is initiated from a problem’s detailed view, it is linked to the change automatically. You can add the others manually.

1. Go to the change’s detailed view and click on Problems under the description.

2. If there’s no problem linked to the change yet click on Link new. (If there is, click on Existing Problem)

3. In the list of Problems that pops up, select the ones that need to be linked and click on Link.

The linked problems can then be viewed by clicking on the Problems button. If a problem needs to be removed from this list, hover over it, click on the ‘minus’ sign next to it and click Detach.