4.3 Adding incidents to a change

You can even add associated incidents to a change to provide a more complete picture. You can add two types of incidents.

● Incidents that initiated the change request.

● Incidents that were caused by the change.

1. Go to the change’s detailed view and click on the Incidents button.  Select the appropriate option to add the incident-Initiating the change or Caused due to the change.

2. From the list of incidents that pop up, select the ones that you need to link to the change and click on Link.