6. Working with assets

An asset is basically a resource or capability that has a financial value and a lifecycle. For instance, a computer is an IT asset and so is a software application installed on it, or a printer connected to it.

Freshservice helps you with Asset Management by providing a Configuration Management Database (CMDB) that helps you manage Configuration Items (CIs). You could think of a CI as an asset that you need to track and manage in order to deliver IT services.