6.2 Accessing CI details

Asset  Management  in  Freshservice  is  fully  integrated  with  its  other  modules.  So, for every Ticket, Problem, Change and Release, you can link the associated CI, to get a better idea of its impact. Then you can access the CIs detailed view with the click of a button.

You  can even go to the CMDB tab and click on the CI directly. The detailed view shows an overview of the CI with information like its cost, specifications etc.

You can click on one of the tabs in the left pane to view specific details, which are:

● Relationships- All the other CIs that are related to the CI (and might be affected when it is updated or removed). Discussed in detail in section 6.3.

● Software (For a ‘Hardware’ CI)- The software applications installed on the device.

● Components (For a ‘Hardware’ CI)- The components of the device.

● Requests- All the Tickets, Problems, Changes and Releases the CI is linked to.

● Contracts- All the contracts the CI is associated with (see section 7).

● Expenses (For a ‘Hardware’ CI)- The expenses incurred for purchase, maintenance, support, disposal etc.

● Activity- A complete log of all the activity performed on the CI.