6.3 Analysing impact using relationship maps

An important part of managing CIs is the ability to understand relationships between them. This information is really crucial while updating and replacing CIs.

Dworkin helpdesk lets you view a relationship map that shows all parent and child CIs that are associated with a particular CI. It helps you track dependencies and foresee the impact of changes.

Viewing the relationship map of a CI:

1. To view the relationship map of a CI, go to the CMDB tab and click on the CI to go to its detailed view.

2. In the left pane, click on Relationships. This lists out all the CIs related to it. Switch the View to access the map.

Adding relationships to the CI:

1. To add more related CIs, click on Add Relationships. Then select a relationship or an inverse relationship from the list.

2. From the list of CIs that pops up, select the checkboxes corresponding to the ones you need to add and click on Attach.

You can detach a CI by switching to the ‘list’ view, hovering over the CI and clicking on the trash can icon that shows up next to it.