8.2 Adding folders

The various categories in your knowledge base, are further divided into folders. This is how you add new folders under existing categories.

1. All the categories in your knowledge base appear when you click on the Solutions tab.

2. Click on the Add folder button next to the category for which you wish to create a folder.

3. Enter a name, description and click on the drop down box to set visibility for the new folder.

4. Click on the Save button to create the new folder or Save and create another to keep creating new folders.

5. You can further edit the details of the folder by clicking the Edit button next to the folder.