8.5 Organising articles

You can reorder and reorganise your articles, folders and categories anytime you need to.

1. To reorder the categories in your knowledge base, simply click on the Solutions tab and click on the Reorder button to drag and reorder the categories.

2. To reorder the folders under a particular category, click on the particular category and click the Reorder button on the left hand side to drag and reorder the folders.

3. To reorder the solutions under a particular folder, click on the particular folder and click the Reorder button on the right hand side to drag and reorder the solutions.

Once you have grouped individual articles under a particular folder, you can always undo that and move them to another folder.

1. Click on the Solutions tab and click on the folder that contains the solution you wish to reorganise. You can also locate solutions by typing out relevant words into the search all solutions search bar.

2. Click on the solution you wish to reorganise and click the Edit button.

3. From the folder drop down box, pick the folder you wish to move this solution to.

4. Click on the Update button to save your changes.