Getting Started
Default solution folder, feel free to edit or delete it.
4.6 Link to a
release
After the
change request is approved by the CAB member(s), the change needs to be linked
to a release- one that contains all det...
Wed, 13 Jul, 2016 13:47
4.7 Adding
review note after release
Once the
release is completed successfully, you can review the change’s rollout process
and effect and add a note ...
Wed, 13 Jul, 2016 13:51
4.8 Closing
changes
After the
release associated with a change is completed, i.e. after the change is made,
you can close the change.
A change
can b...
Wed, 13 Jul, 2016 13:52
5. Working
with releases
A Release
is essentially a collection of authorized Changes to an IT service, which are
tested and introduced into the live en...
Wed, 13 Jul, 2016 13:53
5.1 Creating
releases
As
discussed in section 4.6, you can create a release for an existing change, from
the change’s detailed view. You can also creat...
Wed, 13 Jul, 2016 13:57
5.2 Adding
changes to a release
Once a
release is in the pipeline, adding all the associated changes to the release,
helps plan the release better. If ...
Wed, 13 Jul, 2016 14:00
5.3 Adding
build plan and test plan
Once a
change is approved and the release is awaiting deployment, you need to plan
ahead and make sure you’re ready...
Wed, 13 Jul, 2016 14:02
6. Working
with assets
An asset is
basically a resource or capability that has a financial value and a lifecycle.
For instance, a computer is an IT ass...
Wed, 13 Jul, 2016 14:02
6.1 Adding
CIs
Dworkin
helpdesk lets you add and track details like ownership, maintenance, cost,
relationships with other CIs etc. all the way to the ...
Wed, 13 Jul, 2016 14:06
6.2 Accessing
CI details
Asset Management
in Freshservice is
fully integrated with
its other modules.
So, for every Ticket, Problem, Chang...
Wed, 13 Jul, 2016 14:10